Returns policy
It is important that you carefully read the Returns Policy before ordering from sukasport.com because your use of our website is subject to them.
1. Returns policy for purchases in store
Items purchased in store may be returned in person within fourteen days from the date of receipt for an exchange or refund if the goods are faulty or unsuitable. Proof of purchase is required and the goods must be in their original condition.
2. Returns policy for purchases online - Internet Returns
We offer a full refund or exchange on all online purchases returned in the condition in which they were sold within 14 days. We will endeavour to process your return within 48 hours of receipt.Please note that we can only exchange the same items for a different colour or size.
Please post your return back to us with its original packaging to: Suka Sport, 47 Beak Street, Carnaby , London, W1F 9SE, UK
Please use a secure and insured delivery service (such as Royal Mail Special Delivery), as we (Suka Sport Ltd) cannot accept responsibility for items not received.
For International customers where special delivery is not available please ensure all items for refund are returned via an insured carrier service with tracking as we cannot accept liability until the item is received.
All refunds will be made to your credit or debit card used for the original transaction.
Goods are considered faulty where a manufacturing fault occurs within 90 days of purchase. Suka Sport will assess whether or not the product has suffered a manufacturing fault and will return or refund the product as required. Please note that items that are damaged as a result of excessive or long-term usage are not considered to be faulty.
Refunds will be for the value of the goods returned; we cannot refund postage charges.
All shoes should be tried on a carpeted surface before wear. Shoes must be returned in their original, undamaged shoebox as this is considered part of the product. Shoes that are returned without boxes or in damaged boxes will not be accepted, and will be sent back to the customer.
For hygiene reasons we do not offer refunds or exchanges on swimwear unless these products are of unsatisfactory quality. We are unable to accept returns of swimwear where the protective hygiene strip has been removed.
If you would like to exchange a faulty item, please be aware that it can only be replaced for the same product in the same size, subject to availability. Where possible Suka Sport will offer to repair faulty items.
If a faulty item has been worn it must be freshly laundered before being returned. All unwashed worn garments will be returned back to the customer.
Items purchased online can be exchanged or refunded instore (47 Beak Street) within 14days. Please make sure to have your original packing note with you as proof of purchase.
3. Cancellation
Orders can be cancelled within seven days, please contact a member of the customer services team for more details on +442074344354
Shipping costs
W1 Postcode Delivery - Free postage & packing. Call or order online by 2pm on a weekday, and we deliver by 5pm
Standard UK Delivery - Free Delivery
UK Delivery - Next Day Delivery - £8
Rest of Europe Delivery - £15
Outside Europe - Delivery charges will vary according to location - please contact us on +44 (0) 20 7434 4354 for a carriage quote before you order from us
Order Confirmation:
We will send you an email to confirm that we have received your order then, once all the goods are ready we will send a second email to confirm we have sent your goods.
Shipping Method:
Products ordered with standard delivery before 14.00 will be packed and shipped to you within 72 hours. Express delivery orders received before 14.00 will be shipped within 24 hours of placing the order.
UK MAIL
There are three available shipping methods
Standard Uk delivery - Free Delivery - Royal Mail standard delivery, during non-peak times this will take between three and five working days. You will be able to select a delivery address best suited to you. If you miss your parcel delivery Royal Mail will leave you a card explaining when and where it can be collected.
Next Day Delivery (£8) - Royal Mail Special Delivery Next Day. If we receive your order before 12am (Monday- Thursday) we are happy to send it Next Day Delivery. Your parcel is guaranteed to arrive the following working day by 17:30. If you miss your delivery it will be automatically redelivered the following day.
W1 Postcode (Free) - if you are based in the W1 post code and have placed your order before 12am we will hand deliver it to you by 5pm. If you would like this option please call our team directly on +44 (0) 20 7434 4354
Deliveries within Europe
European dispatch (£15). We use a number of different carriers dependant on your location. We will always provide you with a tracking number for your parcel and delivery will require a signature. Please note that European deliveries can take up to 21days to reach their destination.
Deliveries outside Europe
Delivery charges will vary according to location - please contact our team directly for a carriage quote before ordering. You can either call us on +44 (0) 20 7434 4354 or email us at contact@sukasport.com and we will respond within the hour.